Terms and Conditions
Thank you for booking with Little Monsters Soft Play. Please now take the time to read the below.
Terms and conditions apply to our Soft Play, Bouncy Castles, Balloon Dome & any other play equipment.
Payment:
Soft play payment: A 20% non refundable deposit is payable at the time of booking in order to secure the date. The remaining balance is payable no less than 7 days prior to the event. If a booking is made with less than 7 days until the event date, the full hire charge is to be paid at time of booking. Both via bank transfer.
Damage Deposits:
Little Monsters Soft Play prides themselves on the quality of their soft play
equipment.
A damage deposit of £100 is payable no later than 12 hours before your Little
Monsters Soft Play event by bank transfer. Your deposit will be returned to you upon
inspection of the equipment except in the event of damage, soiling or misuse as in
our terms and conditions of hire.
Your deposit will be returned to you upon collection except in the event of damage,
soiling or misuse as in our terms and conditions of hire.
Rescheduling:
If a request to reschedule is provided more than 4 weeks prior to your event date, a
new hire date will be provided, subject to availability. Little Monsters soft play limit
rescheduling to one further date, after which the deposit will be retained as per our
cancellation policy.
For all outdoor bouncy castle bookings, Little Monsters Soft Play reserves the right to
cancel in the event of bad weather. A mutually convenient date will then be arranged
to reschedule to. If the Hirer would prefer we can refund all but a £40 booking
deposit which can be transferred to any other booking, within 1 year.
Weather Conditions
We allow outside bookings to happen between the months of May - August. During these months the weather can still be unpredictable so when hiring from Little Monsters for an outside booking we continue to keep a close eye on weather. This is how our outdoor bookings will now happen (new as from August 2023)
A non refundable deposit of £40 will be taken and the remaining balance is due on the day.
If the weather is predicted to rain or there is a chance of high winds / wind gusts, we will contact the customer as far in advance as possible to make them aware. If we know the booking needs to be rearranged, unless an appropriate plan B can be given, such as, setting up inside or under a carpeted marquee, please do not suggest anything else. If it is not safe to do so, we will not be setting up for your event and that decision will be final. We can not risk the safety of your children, friends and family.
If wind gusts are predicted to be over the legal limit of 24mph, we are legally not allowed to put any inflatables outside google.
We are legally obliged by HSE & our public liability insurance to use the MET weather forecast.
With remaining payments now being paid on the day, if in event of a cancellation you have not got to wait for a refund to arrange an alternative.
Our balloon dome & bouncy castles can only be set up outside on grass so we need to anchor into the grass. Under no circumstances will any other floor type outside be accepted.
Cancellation:
Little Monsters Soft Play reserves the right to retain the deposit for all cancelled
bookings with at least 4 weeks notice. Any cancellations within this period will be
charged in full.
Liability:
Nothing in these Terms and Conditions will restrict our liability for death or personal
injury resulting from our negligence. None of these Terms and Conditions will restrict
your statutory rights. Public liability insurance is held by Little Monsters Soft Play.
Disclaimer:
Please note that all persons using Little Monsters Soft Play and/or inflatable
equipment do so at their own risk. The Hirer will be responsible/liable for any
damage or injury occurring from, or as a result of, misuse or reckless use. These
guidelines set out in our Terms and Conditions are for the safety of all people using
this equipment and it is the sole responsibility of the Hirer to ensure that the
guidelines are adhered to at all times. Little Monsters Soft Play will not accept any
responsibility for any injury caused to anyone whilst using this equipment.
Customers are responsible for setting up and packing away the equipment when
hiring at home. Little monsters staff will set up the bouncy castles only.
The equipment is to be packed away and ready for when it's due to be collected to
save delay for next collections and set ups.
If at any time during your Home Monster bouncy castle booking it begins to rain, you
must let down the castle immediately and take the blower and extension lead inside.
Only continue use once the rain has stopped and it has been wiped over with a dry
towel for safety.
If it rains during your Home Monster soft play booking and you have the equipment
in your garden, you must re-set up inside immediately.
Please ensure there is enough space for parking our van outside to load & unload. It
is the responsibility of the Hirer to ensure easy access to the venue for unloading
and loading of equipment. Any restrictions (e.g. lack of parking, stairs, narrow
hallways) must be notified to Little Monsters Soft Play prior to the event.
We will endeavour to arrive/set up on time, but Little Monsters Soft Play will not be
held responsible for delays incurred due to unforeseen circumstances beyond our
control (e.g. road closures, traffic congestion, weather conditions) and we reserve
the right to cancel at any time with your full deposit being refunded.
It is the Hirer's responsibility to check that the venue has sufficient space for the
package hired. Please allow up to 1hr before the event for Little Monsters Soft Play
to deliver and set up the equipment, and also 30 minutes after the event for us to
take down and remove the equipment.
Balloon Dome:
We ask to have at least 45 minutes to 1 hour to set up the dome and 30 minutes to
pack it away. This will give us enough time to set it up safely and have all the
balloons ready.
We do ask for any children to give us this time to set up. You will then be notified
when the dome is ready to be used.
All balloons in & around the dome will be the hirer's responsibility to get rid of once
the party has finished. We ask that all balloons are removed from the dome when we
arrive and they are not popped inside the dome.
Little Monsters Soft play will set up the equipment taking into account the full safety
of the children, and therefore the equipment must not be adjusted/rearranged.
Photographs will be taken to evidence this upon setup.*If your event is being held at
a residential address, we advise the homeowner to refer to the terms and conditions
of their home insurance policy.
Use of the dome:
We recommend no more than 6 children inside the dome at a time. Avoid large
children and small children using the dome at the same time.
You must enter the first zipped door first, after entering you need to close the zip
before you enter into the dome with the balloons. All zips must remain shut at all
times.
Please do not allow your children to restrict the air coming into the dome via the
inflation tube, this can stop the air from circulating and may deflate.
Balloons must remain in the dome at all times.
No furniture should be placed inside the dome or close to it as this will cause
damage.
Little Monsters Soft Play will charge in full for any damage that may occur.
Return of equipment:
All equipment must be returned in a clean, unsoiled, and undamaged condition,
otherwise the Hirer will lose their deposit and possibly incur an additional charge. If
you need to clean the equipment during the hire period, please only use water with
washing up liquid.
On collection, the equipment will be checked over for any signs of damage, misuse
or any missing items. Should we find any signs of the above, it will be brought to the
Hirer's attention. The equipment will then be returned to our depot and assessed to
determine the cost for repair or replacement. Your deposit will be retained to cover
this cost.
Only Little Monsters Soft Play staff are authorised to collect the soft play or inflatable
equipment. Under no circumstances should any of the equipment be handed over to
anyone other than our staff. If you are unsure of any staff member collecting please
contact the owner on the telephone number provided.
Health & Safety:
*Once the soft play or inflatable equipment is set up, the safe operation of all
equipment becomes the responsibility of the named Hirer who must ensure that all
possible steps are taken to avoid injury to the children attending or damage to the
equipment supplied.
*The soft play or inflatable equipment will only be set up in an open space, we will
not be responsible for moving anything not owned by us. There should be plenty of
space available away from any glass.
*Equipment should not be moved once set up and should remain on the matting. All
balls should remain in the ball pool.
*The hire of the soft play is strictly for the use of children under the age of 8 years.
Please refer to height restrictions on inflatable equipment. Please ensure that no one
over the recommended age or height uses the equipment, otherwise this may result
in the loss of deposit.
A responsible adult (18 years or over) must supervise the children and equipment at
all times. Children are not permitted to play on the equipment during set up or
collection. As a ratio you should ensure that there is 1 supervising adult for every 5
children.
We DO NOT allow the following:
*No food, drink or chewing gum to be consumed near the soft play or inflatable
equipment.
*No adults are to sit on the soft play as this makes the items lose shape.
*All shoes, badges, jewellery must be removed to prevent damage or injury to
others. It is also suggested that spectacles are removed.
*It is important that the area is not over-crowded. Please act to limit the numbers and
sizes as necessary.
*Do not allow children to become boisterous, push, collide or fight in a manner that
will hurt or cause distress to others. Care should be taken especially on bouncy
items.
*For hygiene reasons, socks must be worn while using the soft play equipment and
inflatables. If supervisors need to walk on the soft play matting they must remove
their footwear and leave their socks on.
*Balls should remain in the ball pool during the hire period, although we understand
some will naturally come out they should be returned as soon as possible. All balls
should be placed back in the ball pool prior to collection. If there are balls outside the
pool at the time of collection £10 will be deducted from the deposit to cover the extra
labour involved.
*No sand, sharp objects, face paints, party poppers, streamers or silly string must be
used near the soft play or inflatable equipment as this can cause damage to the
equipment. You may risk losing your deposit if this happens.
*There must be no smoking or BBQs near the soft play or inflatable equipment, and
all pets must be kept away from the equipment at all times.
*No furniture should be placed on the mats as this will cause damage.
*Little Monsters Soft Play will charge in full for any damage or loss of equipment.
*In the event of any serious accident, to comply with our insurance conditions,
professional medical advice must be sought as soon as possible. Reports will be
requested by our insurance company should a claim arise. The appropriate Health &
Safety Report must be completed at the time when a Little Monsters member of staff
returns to collect the equipment.
*Ensure that no one with a history of back or neck problems is allowed on the
equipment, or any child who is unwell.
*Although the soft play equipment and balls from the ball pool are cleaned after
every event it is recommended that supervising adults discourage children from
placing balls in their mouths for hygiene purposes.
*Avoid large children and small children using the equipment at the same time.
*Little Monsters Soft Play will not supervise the event.
Little Monsters Soft Play accepts no liability for any damage, accidents or injuries
that may occur whilst the equipment is on hire.
*Strictly no alcohol or drug use near the soft play or inflatable equipment. Little
Monsters Soft Play will not be held liable for any damage, accidents or injury that
occurs due to the consumption and effects of alcohol and or drug use.
Our Covid Precautions
All of our equipment is thoroughly cleaned and disinfected after each and every hire
so there is no risk of cross infection.
Contact us
If you have any questions, please do not hesitate to get in touch.
info@littlemonsterssoftplay.com